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Commercial/Industrial RelocationThough commercial relocation may at first appear complicated, your local Atlas Agent will work with you and your team to make the process as seamless and simple as possible. Whether you are relocating an office, plant, laboratory or warehouse...across the country or around the world...we bring the people, technology and resources to handle your project with efficiency. As with any project that requires a good deal of planning and preparation, your relocation is unique. The information in this guide may not cover every concern you have. If you have questions, just give us a call!
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Customer Responsibilities / High Value Inventory Form
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Hazardous Materials List
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Moving ChecklistOur moving checklist guide to make your move easier!
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Preparing your things for movingEverything you need to know for preparing for a move!
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Initiatives that make your move betterThe Atlas initiatives that never stop improving your move.
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Are There Items A-1 Will Not Move?By law, A-1 is prohibited from moving certain items, such as many household cleaning chemicals, fireworks, and guns. View the complete list of non-allowable items for moving here: What are Non-Allowables?
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Will A-1 Provide Packers?Yes, A-1 can provide professional packing services to lift the stress when you go to new places. Our packers are trained to work efficiently and use best practices to ensure your belongings are ready to travel safely.
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Will A-1 Handle Moving Pets?We want to ensure every member of your family has a good moving experience. While Atlas is not authorized to transport live animals, A-1 can recommend providers who specialize in this service. Alternatively, you can move your pet yourself. Here’s a guide to help you decide: Moving with Pets.
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What is the Best Way to Move My House Plants?The answer depends on several factors, such as the type of plants, the distance they will travel, and the time of year/weather conditions. We’ve published this how-to guide to help you ensure your house plants arrive alive and well: How to Move Plants.
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How Do I Prepare My Appliances For My Move?For large appliances, like your washing machine, be sure to empty, clean, dry, and unplug the unit before moving it. Secure moving elements such as doors or knobs with tape to prevent motion. Refer to this article from The Spruce for more information: Preparing Major Appliances for Your Household Move.
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Do I Need Moving Insurance to Cover My Move?A-1 takes great care to prevent loss or damage to your goods. However, should something unforeseen happen, we recommend Full Value Protection. Technically, it’s not insurance—it provides coverage to repair or replace anything that may be lost, damaged, or destroyed while in our care. Read more about coverage here: Atlas Valuation Options.
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Am I Protected Against Loss or Damage While My Belongings are in Transit?All shipments are automatically afforded a minimal protection, valued at 60 cents per pound. However, A-1 recommends Full Value Protection (FVP), which ensures repair or replacement in the event an item is lost or damaged. This page explains your protection options: Atlas Valuation Options.
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How Do I Settle a Claim?If an item is lost, damaged, or destroyed in the move, you can file a claim. A-1 will offer a settlement to compensate for this loss or damage, so long as the claim is submitted within nine months from the day of shipment delivery. Access claim information here: Atlas Claims Services.
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What Should I do with My High Value Items?A-1 recommends you take small, high-value items and belongings with personal or sentimental value with you when you move. Here’s an explanation and list of items you should transport yourself when you relocate: Moving Personal Items & Family Heirlooms.
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How can I Track My Shipment?As an Atlas customer, you have access to Atlas® Customer Portal, a free online application where you can build your profile, track your shipment, make a payment, and access moving documents.
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How Does a GPS Tracker Help Track the Location of My Belongings During Transit?A GPS tracker is used to monitor and track the location of your belongings during transit. By using GPS tracking devices, Atlas can accurately monitor the real-time location and movement of your possessions. This technology allows for enhanced visibility and peace of mind during your move. The GPS tracker continuously communicates with satellites to determine the precise geographic coordinates of the moving truck. This information is then transmitted to a centralized system, enabling Atlas to track the location and progress of your belongings throughout the entire transportation process. With a GPS tracker in place, you can stay informed about the whereabouts of your items.
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Will I Know the Total Cost of Moving Upfront?At A-1, we prioritize providing customers with a clear and transparent understanding of the total cost of moving upfront. We offer a detailed cost estimate that includes various factors such as distance, weight, additional services, and any applicable fees. During the initial estimation process, A-1 will gather information about your specific moving requirements, such as the size of your home, the number of belongings, and any special handling needs. Based on this information, we will provide you with an estimate that outlines the anticipated cost of your move.
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